Support that scales with your business.
Three support tiers designed for UAE businesses. From included essential support to premium Pro with on-site visits and 24/7 emergency response.
Choose your support level
Upgrade anytime as your needs grow. All tiers include access to our expert UAE-based team.
Essential
- Phone & email support
- Knowledge base access
- Standard SLA coverage
- Business hours support
- Ticket-based tracking
Core
- Everything in Essential
- Priority response queue
- 8 change requests/year
- 8 complex issues/year
- Bi-annual business reviews
- Dedicated account manager
Pro
- Everything in Core
- 24/7 emergency support
- 12 change requests/year
- 12 complex issues/year
- Quarterly business reviews
- 2 on-site visits/year
- Strategic planning sessions
Pro Support is included free with X1 Ground Control (AED 12,000 value).
What makes our support different
UAE-based expertise with Apple specialization.
UAE-Based Team
Local experts during your business hours. No overseas call centers.
Apple Certified
Our team holds Apple certifications and specializes exclusively in Apple.
Guaranteed SLAs
Response times you can count on, with escalation paths when needed.
On-Site Available
Pro tier includes 2 on-site visits per year for hands-on support.
Detailed comparison
| Feature | Essential | Core | Pro |
|---|---|---|---|
| Annual Cost | Included | AED 8,000 | AED 12,000 |
| Response Time | Next business day | 8 hours | 4 hours |
| Change Requests/Year | - | 8 | 12 |
| Complex Issues/Year | - | 8 | 12 |
| 24/7 Emergency | - | - | |
| Business Reviews | - | 2/year | 4/year |
| On-Site Visits | - | - | 2/year |
Explore Other Services
Discover more ways Skyble can support your business.
X1 Ground Control
Complete Apple ecosystem management with unlimited devices per employee at AED 50/employee/month.
Learn MoreX1 Mac Essentials
Professional Mac fleet management with zero-touch deployment starting at AED 20/device/month.
Learn MoreReady to upgrade your support?
Talk to our team about upgrading to Core or Pro support for your organization.